> This is one of the most friendly and responsive forums
No, sorry. This is by far the rudest and least helpful list I've ever been on. The fact that that rudeness is often perpetrated by the administrators of the list means this is part of the culture of this list and is emulated by other list contributors. I've lost could of how many times I've seen someone post a question only to receive a dozen rude / unhelpful / snarky replies. Yes, people need to be educated about how to ask helpful questions that better enable people to help them. But it is possible to do that without insulting them.
One of the authors of Subversion (a program I use, and whose mailing list I also participate in) wrote a book, Producing Open Source Software. You can read it online for free:
Not tolerating rudeness is one of the tenets of a good open source project that's talked about in the book:
http://producingoss.com/en/setting-tone.html#prevent-rudeness
Notably, this section is written from the perspective that a project administrator would be the one reigning in the rudeness of another list member. The idea that a project administrator could be the one perpetrating the rudeness is so outlandish that it does not appear to have occurred to the author.
Clearly the people being rude on this list either do not realize that they are being rude, or do not see a problem with being rude to people who have come to seek help in a discussion group created specifically for that purpose; either problem is alarming.
I suggest the administrators and contributors of this list and this project seriously reconsider their manner of interacting with their users if they want to stop alienating large portions of their userbase.
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