Thursday, June 28, 2012

[Whitepaper] Do you measure up? Newly updated benchmarks on live chat

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June 28, 2012
BoldChat Performance Benchmark Whitepaper

Download the full Live Performance Benchmark Whitepaper today.

Whitepaper Download
Click to download


Newly updated live chat benchmarking whitepaper.

Download Now

BoldChat has just published the industry's most
comprehensive set of live chat benchmarks. The 2012 Performance Benchmarking Whitepaper queried the summative data of our entire customer base – one of the
largest live chat user groups in the world.

This paper includes the 7 most important benchmarks to measure and includes 5 conclusions that all ecommerce
and website businesses should know. The paper includes
stats such as:

Those who chat are 7.5 times more likely to buy than non-chatters
 
Those who engage in chat via proactive chat are 8 times more likely to purchase
 
There is a definite link between chat satisfaction scores and likelihood to convert
 
Chatters buy 55% more on average than non-chatters
 
The report is short, easy to read, and packed with amazing statistics.

If you already have live chat, this report will help you gauge how you're doing. If don't have live chat, this report will tell you what to expect from it.

The Live Chat Performance Benchmark 2012 edition is available now, for free.
 
BoldChat, powered by LogMeIn, Inc.
2024 N Woodlawn, Ste 350 Wichita, KS
sales@boldchat.com
www.boldchat.com

 

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