Sessions expiring with `Security.level` set to low and the `Session.timeout` set to 12000

My client is complaining that she posts a form and gets kicked to her
login. I have the following code in `app/config/core.php`:

Configure::write('Session.timeout', '12000');
Configure::write('Security.level', 'low');

Sessions should last 1,000 hours with these settings, right? So what
else is going on?

I realize that the client might be reporting the bug to me incorrectly
and that there may be other factors involved, but I'm not even sure
what to ask her about.

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